Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, inquire about our services, submit a form, arrange an appointment or service, or otherwise communicate with Chaparral.
Depending on the service you request, the information we collect may include:
● Your name● Phone number● Email address● Mailing or residential address● Date of birth● Identification information● Driver’s licence information● Vehicle information● Insurance-related information● Property or land information● Business or corporate information● Information required to process registry or licensing transactions● Information contained in forms, applications, searches, or other documents you provide● Information contained in messages, inquiries, or other communications● Payment and billing information where required● Other personal information reasonably required to provide the requested service
The type and amount of information collected will depend on the particular service being provided.

Registry, Licensing, and Insurance Information

As a registry, licensing, and insurance service provider, Chaparral may collect personal information necessary to complete transactions and provide services on your behalf.

This may include information required for vehicle registration, driver’s licences, driver’s abstracts, road testing, identification documents, corporate registrations, land title searches, personal property searches, vital statistics services, Alberta health-related services, and insurance products.

Where we are acting as an authorized registry agent, licensing service provider, insurance broker, or other service provider, information may be collected, used, or disclosed as necessary to fulfill our obligations to the applicable government authority, insurer, service provider, or other organization involved in the requested transaction.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, and information about how you interact with our website.

We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

Our website may use Google Tag Manager and similar technologies to facilitate website functionality and measurement.

You may adjust cookie and browser settings through your web browser. Disabling certain cookies or technologies may affect the functionality of portions of our website.

How We Use Personal Information

Chaparral may collect and use personal information for purposes including:
● Providing registry, licensing, and insurance services● Processing registry transactions and applications● Processing insurance inquiries, quotes, applications, and policies● Responding to questions and service requests● Verifying identity and information where required● Processing payments and transactions● Completing government or regulatory forms and submissions● Processing vehicle registrations and driver’s licence services● Providing corporate registry and search services● Providing land title and personal property search services● Assisting with vital statistics and Alberta health-related services● Communicating with clients regarding requested services● Maintaining accurate business and transaction records● Operating, maintaining, and improving our website● Understanding website usage and improving the online experience● Preventing fraud, misuse, unauthorized access, or other security concerns● Protecting the rights, property, safety, and security of Chaparral, our clients, employees, and others● Complying with applicable laws, regulations, contractual requirements, and professional obligations● Fulfilling other purposes for which the information was provided or for which consent has been obtained
We will only use personal information for reasonable purposes related to our business activities or as otherwise permitted or required by law.

Consent

By providing personal information to Chaparral, you consent to its collection, use, and disclosure for the purposes identified when the information is collected or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before collecting, using, or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, regulatory, or other reasonable limitations. Withdrawing consent may affect our ability to provide certain services or complete a requested transaction.

Some information may also be collected, used, or disclosed without consent where permitted or required by applicable law.

Disclosure of Personal Information

Chaparral does not sell or rent personal information to third parties.
We may disclose personal information where reasonably necessary to provide our services or operate our business. Depending on the service involved, this may include disclosure to:
● Alberta government departments and agencies● Insurance companies and insurance-related service providers● Employees, registry agents, licensing agents, insurance brokers, and other personnel who require the information to perform their duties● Technology, website hosting, communication, payment, and other service providers● Professional advisors where reasonably necessary● Contractors and service providers assisting with our business operations● Law enforcement, regulatory bodies, courts, or other authorities where required or permitted by law● Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law
When information is provided to a government authority, insurer, or other third party as part of a requested service, that organization may have its own privacy policies and legal obligations governing the information.

Government and Third-Party Services

Some services available through our website involve Alberta government forms, systems, online services, or other third-party platforms.

Once you leave a Chaparral website and access a third-party website or service, that third party’s privacy policy and terms may apply. Chaparral is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policy before submitting personal information through an external website or service.

Insurance Information

Insurance services may require the collection of information relating to your personal circumstances, property, vehicles, driving history, claims history, coverage needs, or other information required by insurers to assess and administer insurance products.

This information may be used to obtain quotes, assess coverage, prepare applications, arrange insurance policies, communicate with insurers, administer policies, and assist with claims or other insurance-related matters.

Information may be shared with applicable insurance companies and service providers as necessary to provide the requested insurance services and in accordance with applicable privacy requirements.

Protection of Personal Information

Chaparral takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

The safeguards used will depend on the nature and sensitivity of the information and may include access controls, physical security measures, password protections, secure systems, staff procedures, and limiting access to personal information to individuals who require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and transaction records, resolve disputes, meet contractual obligations, and satisfy applicable legal, regulatory, accounting, insurance, or professional requirements.

Certain records may be required to be retained for specific periods under applicable legislation, regulatory requirements, contractual obligations, or the requirements of government authorities or insurance providers.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Chaparral holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before providing access to or making changes to personal information.

Certain records may also be subject to access restrictions or requirements established by applicable legislation, government authorities, insurers, or other organizations.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact Chaparral Registry & Insurance.
Chaparral Registry & InsuranceServing Southern Alberta.
West Lethbridge: (403) 320-1030, moc.proclarrapahc%40eciffo
South Lethbridge: (403) 388-2386, moc.proclarrapahc%40noitpecer
Cardston locations: (403) 653-3006, moc.proclarrapahc%40reganam
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Chaparral may update this Privacy Policy from time to time to reflect changes to our business practices, services, website, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Chaparral Registry & Insurance’s privacy practices, please contact us:
Chaparral Registry & Insurance
West Lethbridge: 8 - 550 University Drive W, Lethbridge, AB(403) 320-1030moc.proclarrapahc%40eciffo
South Lethbridge: 150-3120 32nd St S, Lethbridge, AB T1K 7B4(403) 388-2386moc.proclarrapahc%40noitpecer
Cardston locations: 295 Main Street, PO Box 1330, Cardston, AB(403) 653-3006moc.proclarrapahc%40reganam
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.